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Key Outcomes/Metrics <br />\ <br />J » ¥ <br />\ E / _ <br />_ § <br />» % ® ) & <br />2 <br />\ (2 U ® <br />V' <br />\ \ § e ( <br />« u 0 » U \ \ <br />° i\ 0 c 3 <br />> c m u e 0 <br />® ® _ <br />§ § / / ® <br />/ \ \ 2 \ } \ <br />® ° ©� > <br />Z \ 7 \ / / m \ N <br />+-. E c = . / \ / ( <br />U 0 01 $ \ \ <br />o\ \ i±}« 3 <br />u> c= = e 0 <br />% / <br />/ / \ <br />/ % <br />S G r <br />/ / [ \ • \ <br />e E 'E <br />m \ c \ N § <br />= o <br />> § > / > § <br />' \ \ z <br />j �: 3 2 <br />.& 0 e 0 u <br />Additional Resources & Tools Required <br />Situational: <br />Customer requests and inquiries are typically received in <br />waives. Current Staffing levels are sufficient to respond <br />to peaks in customer service demands. However, a peak <br />in customer service requests consumes a large majority <br />of staff time; which results in little or no time to <br />complete other important economic development <br />initiatives. <br />Commonly, Staff utilizes third party resources to aid <br />completion of this work (ACG, Briggs, Ehlers, CBRE, <br />Premier, Loucks, other city staff). If the trend of <br />inquiries and development within Ramsey continues to <br />grow, the need for additional permanent resources may <br />need to be discussed. <br />Currently Sufficient: <br />Staff has the resources required to sufficiently complete <br />this tactic. <br />Currently Sufficient: <br />Assuming normal customer service demand levels, <br />sufficient resources exist to complete this tactic as <br />outlined in the proposed timeline. <br />Timeline <br />vs <br />{ 6 / \ <br />± k \ \ <br />% > 2 E e <br />k 2 = % E / \ <br />& = 2 u = <br />/ § ) 6 / (Do <br />g Z\ o mo <br />/ / _ \ § 0 ± ro <br />o e 2) 2/ V) j} <br />vs <br />{ <br />± k <br />% - <br />k 2 = % <br />& = 2 U <br />/ § ) 6 <br />% \ \ § « <br />// 2) 2/ <br />01 <br />3 / / <br />% / / ~ ~ <br />» » <br />± = % <br />{_= E E_ <br />k V) V) 7 7 2 <br />G w¥ a a a <br />Tactics <br />Deliver Quality Customer Service: <br />Respond to existing and prospect Ramsey businesses' <br />inquires and requests in a timely and professional <br />manner. <br />Common topics include relocation and expansion <br />inquiries, questions regarding government services or <br />infrastructure, questions and issues regarding proposed, <br />existing and former contracts/agreements with the City, <br />and property management inquiries and issues. <br />Business Retention & Expansion: <br />The majority local economic growth comes from existing <br />Ramsey businesses. The purpose of this goal is to <br />develop and maintain positive relationships with existing <br />Ramsey businesses (establish trust). This goal is <br />implemented through quality customer service, <br />businesses visits and facilitating business events. <br />Future Business Park: <br />Continue to move along the City's future business park <br />initiative. Below are major work items to be addressed: <br />1. Rezone property <br />2. Complete RFQfor arterial infrastructure <br />3. Consider implication of nearby train tracks; <br />including the cost/benefit of said work. <br />4. Develop profile of "target" customer. <br />5. Attain shovel ready status. <br />6. Develop and solidify the City's position/ <br />involvement/ policy. <br />