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Key Outcomes/Metrics <br />>- d C <br />as ( <br />m G <br />4- \ { \ LL.1 <br />g— £ c <br />. CU = ' o <br /># > \ & <br />�� CU 4® <br />= o <br />^ 0- E _ § <br />° ) E / _ <br />f ° \ a / <br />C 0 / f <br />k w / § \ <br />j [ \ / E c[ <br />&: Q z\ B <br />CU } \ / / m � <br />= w o = f a G w <br />- La _ o « i- \ .2 <br /># < = a.§ 2 2 m R <br />NI <br />) 5/{ a/ 7 C <br />i °co _ : � . § <br />= = 2 2 u \ / _ <br />/ 2 & = e \ a CO <br />0 k 3 E k 2=- / f <br />"Ready -to -go" business park <br />and clear position of City <br />involvement. <br />This tactic fits within EDA <br />objectives 2 and 3 and the City's <br />strategic plan. <br />Additional Resources & Tools Required <br />Customer requests and inquiries are typically <br />received in waives. Current Staffing levels are <br />sufficient to respond to peaks in customer service <br />demands. However, a peak in customer service <br />requests consumes a large majority of staff time; <br />which results in little or no time to complete other <br />important economic development initiatives. <br />Commonly, Staff utilizes third party resources to aid <br />completion of this work (ACG, Briggs, Ehlers, CBRE, <br />Premier, WSB, other city staff). If the trend of <br />inquiries and development within Ramsey continues <br />to grow, the need for additional permanent <br />resources will need to be discussed. <br />Currently Sufficient: assuming moderate customer <br />service demand levels, sufficient resources exist to <br />complete this tactic as proposed. <br />In 2015, staff did not have enough time available to <br />complete the EDA's goal of 24 visits. This was due <br />large volume of deals completed in 2015 (tactic #1, <br />quality customer service). If this trend continues in <br />2016, Staff will provide the EDA with alternatives to <br />address this item. <br />Currently Sufficient: assuming moderate customer <br />service demand levels, sufficient resources exist to <br />complete this tactic as proposed. This work item <br />does require use of third -party professional services. <br />/ <br />= <br />In <br />'>{ <br />\ k <br />» 5 ° <br />% > <br />.( = = % <br />/ - § 0o <br />b.0 L 0- 0o e <br />o/ 2) 2 f <br />2{ <br />\ k <br />b 5 ° <br />% > <br />.( = = % <br />CD- <br />/ § / \ <br />/ \ 2 2 <br />_ _ = o <br />o/ 2) 2 f <br />1. Winter 2016 <br />2. Spring 2016 <br />3. Summer 2016 <br />§ <br />Quality Customer Service <br />Respond to existing and prospect Ramsey businesses' <br />inquires and requests in a timely and professional <br />manner. <br />Common topics include relocation and expansion <br />inquiries, questions regarding government services or <br />infrastructure, questions and issues regarding <br />proposed, following up on existing and former <br />contracts/ agreements with the City, RALF property <br />management inquiries/ issues, business welcoming <br />blasts, and managing communications to businesses <br />for major construction projects. <br />Business Retention & Expansion <br />The large majority local economic growth comes from <br />existing Ramsey businesses. The purpose of this goal is <br />to develop and maintain positive relationships with <br />existing Ramsey businesses (establish trust). This goal is <br />implemented through quality customer service, <br />businesses visits, and facilitating business events. <br />Future Business Park <br />Continue to move along the City's future business park <br />initiative. Below are major work items to be addressed: <br />1. Finalize Economic Development Analysis <br />2. Develop and solidify the City's position/ <br />involvement/ policy. <br />3. Attain shovel ready status. <br />