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ovel <br />How well does the government of Ramsey meet the needs and expectations of its residents? <br />The overall quality of the services provided by Ramsey as well as the manner in which these services are provided <br />are a key component of how residents rate their quality of life. On par with other communities, three-quarters of <br />Ramsey residents rated the overall quality of City services as excellent or good. <br />Survey respondents also rated various aspects of Ramsey's leadership and governance. All measures of general <br />government performance were similar to the benchmark, including value of services for taxes paid, the City's <br />overall direction, welcoming citizen involvement, acting in the best interest of the community, being honest, <br />treating residents fairly and customer services. Each of these aspects of government performance received ratings <br />of excellent or good from at least 4 in 10 respondents. Customer service was the most highly rated aspect in this <br />area and received positive ratings from 8 in 10 respondents. <br />Respondents evaluated nearly two dozen individual services and amenities available in Ramsey. Nearly all of the <br />ratings were similar to ratings in communities elsewhere; only recreation centers received ratings that lagged <br />below the benchmark. Similar to Community Characteristics, the most positively rated services were related to <br />Safety, where all but one of the services received positive ratings from 8 in 10 residents, and the least positively <br />rated service was within Economy (43% excellent or good for economic development). Services related to Natural <br />Environment fared well, with 7 in 10 residents rating drinking water and natural areas preservation well. <br />Overall Quality of City Services <br />Excellent <br />14% <br />Good <br />Poor --,a ,,,...... 60% <br />2% <br />Fair <br />MOO <br />25% <br />Percent rating positively (e.g., excellent/good) <br />Illflll!�i��OI" <br />Comparison to national benchmark <br />Higher •Similar Lower <br />Va ue of Overall We coming Confidence 'n Act. rig in the Being honest Treating a I Customer <br />services for direction citizen City best interest residents service <br />taxes paid involvement government of Ramsey fairly <br />