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Key Outcomes/Metrics <br />ct <br />(0 <br />>, L <br />.+-, CU <br />E <br />L 4- a0 , <br />0J O U U <br />O CO O C <br />0J <br />vii > <br />7 (0 <br />N Q Q> i <br />G 0J b4 vs <br />m <br />t <br />> <br />N N <br />`0 `1 <br />U <br />> <br />in 0J <br />I— 0 <br />vs <br />c <br />7 <br />-0 j, <br />_ <br />N 00 <br />0J <br />N C <br />VfL <br />+-+ <br />U > <br />vs _ <br />ro <br />c <br />7 O C 0J <br />JD N 0A 03 > <br />Cs .0 0 0 U0 <br />w in '+-+ 0J C <br />W_ic •0 i <br />C <br />N 0 Q C <br />w W n3 0 <br />t <br />?i <br />N <br />U <br />U <br />+-+ <br />I— <br />-0 <br />0 <br />as <br />N <br />> <br />U <br />0J <br />0 <br />O <br />0 C <br />o <br />c :+� <br />v, <br />JD Q C <br />L O <br />00.0 0J <br />O U > <br />T O <br />N i >- <br />Q 0 <br />+, <br />c c <br />ro <br />-C cco <br />?) <br />0 U <br />N n3 ' <br />N N <br />U u^ (o <br />U> ++ <br />+-+ U vl <br />0J >, <br />I— 0 U <br />Additional Resources & Tools Required <br />Situational: <br />Customer requests and inquiries are typically received in <br />waives. Current Staffing levels are sufficient to respond <br />to peaks in customer service demands. However, a peak <br />in customer service requests consumes a large majority <br />of staff time; which results in little or no time to <br />complete other important economic development <br />initiatives. <br />Commonly, Staff utilizes third party resources to aid <br />completion of this work (ACG, Briggs, Ehlers, CBRE, <br />Premier, Loucks, other city staff). If the trend of <br />inquiries and development within Ramsey continues to <br />grow, the need for additional permanent resources may <br />need to be discussed. <br />Currently Sufficient: <br />Staff has the resources required to sufficiently complete <br />this tactic. <br />Currently Sufficient: <br />Assuming normal customer service demand levels, <br />sufficient resources exist to complete this tactic as <br />outlined in the proposed timeline. <br />Timeline <br />s <br />E- <br />.L C <br />Q n3 <br />0 c <br />° <br />C U <br />b4 N C <br />c t c <br />U I— <br />vs <br />>- <br />01 <br />t <br />O <br />C <br />O <br />m <br />U <br />0J <br />Q <br />x <br />0J <br />C <br />0 <br />E <br />Q <br />N <br />N <br />u <br />E <br />O <br />C <br />O <br />U <br />W <br />;° <br />vs <br />C <br />U <br />Y .0 <br />7 <br />E N-0 <br />E t' C <br />7 v1 (0 <br />\ t ( <br />b.0 }' <br />C CA (0 <br />L .0 -0 <br />Q C Q <br />VI -0 7 <br />i <br />E- <br />.0 C <br />Q f0 <br />en calc <br />_ <br />O V <br />b4 • N C <br />c t c <br />U I— <br />vs <br />>- C <br />U cu <br />E <br />01 Q <br />N <br />O> <br />C <br />O-0 <br />U <br />E <br />U o <br />0J C <br />Q O <br />x U <br />0J W <br />` <br />;° <br />vs <br />C <br />d" <br />0 <br />O <br />Ni <br />L <br />0J <br />c <br />> <br />> <br />r -i <br />'--I <br />O <br />N <br />O O L <br />CN CN 0J <br />=tin E <br />.L •L E <br />Q Q 7 <br />VI VI VI <br />N M 4 <br />'--I <br />O <br />Ni <br />L u1 <br />0J `� <br />E o <br />E— <br />7 CO <br />VI w <br />V) lD <br />Tactics <br />Deliver Quality Customer Service: <br />Respond to existing and prospect Ramsey businesses' <br />inquires and requests in a timely and professional <br />manner. <br />Common topics include relocation and expansion <br />inquiries, questions regarding government services or <br />infrastructure, questions and issues regarding proposed, <br />existing and former contracts/agreements with the City, <br />and property management inquiries and issues. <br />Business Retention & Expansion: <br />The majority local economic growth comes from existing <br />Ramsey businesses. The purpose of this goal is to <br />develop and maintain positive relationships with existing <br />Ramsey businesses (establish trust). This goal is <br />implemented through quality customer service, <br />businesses visits and facilitating business events. <br />Future Business Park: <br />Continue to move along the City's future business park <br />initiative. Below are major work items to be addressed: <br />1. Rezone property <br />2. Complete RFQfor arterial infrastructure <br />3. Consider implication of nearby train tracks; <br />including the cost/benefit of said work. <br />4. Develop profile of "target" customer. <br />5. Attain shovel ready status. <br />6. Develop and solidify the City's position/ <br />involvement/ policy. <br />