Agenda - Council - 03/08/2016 - Laserfiche WebLink

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Third Party Mail Survey, NRC National Research Center (NRC). This organization is based out of Colorado and is backed by the International City/County Managers Association (ICMA). ▪ The NRC conducts a standardized survey known as the National Citizen Survey (NCS). This survey holds value in that it was created by cities, for cities. By using/ implementing the NCS across the Country for several years, the NRC now has a vast inventory of comparable/ trend data for cities to utilize (nationally, regionally, and locally). The standardized NCS (Nation Citizen Survey) also hold value in efficiencies. This surveying alternative is much more cost effective than a custom survey (about half the price). As a result, the NCS (and NRC) are fairly inflexible to major alterations to their base survey. The NCS does allow for 3-4 custom questions. Lastly, because the NCS is a standardized survey, NCS reporting capabilities are tried and true; and professional (see attached results from 2014). If the City decided to move away from the NCS, reporting capabilities would diminish. I▪ n Ramsey, the survey will be sent to 1,200 address and will be statistically significant (+/-5% margin for error). NRC expects 300- 450 responses (sample size). Survey developed in partnership with City. Vendor takes care of mailings (multiple, including reminders). Raw results would be collected and refined by vendor (customizable). Relevant comparable data and reporting provided by vendor. This service includes return postage, envelopes, and printing costs. Funding Source: The amount of $12,500 was budgeted in 2016 for a resident survey. Furthermore, the City participates in the State of Minnesota's "City/County Performance Measurement" (CPM) program. Annually, the State allocates about $3,500 to the City of Ramsey for performance measurement related costs (which include the Ramsey citizen survey). In summary, the City has about $16,000 in funding budgeted for a resident survey in 2016. Staff estimates the survey will cost $13,000-$14,000. Recommendation: NA Action: [this case is a continuation of a case brought forward on 02/23/20161 Review and amend the attached DRAFT 2016 Ramsey resident survey; and related materials. Specifically, review the custom questions highlighted in yellow (#16 and #17). Survey Mailing Materials Custom Question Options Attachments Form Review Inbox Reviewed By Date Kurt Ulrich Kurt Ulrich 03/03/2016 11:38 AM Form Started By: Patrick Brama Started On: 02/29/2016 05:11 PM Final Approval Date: 03/03/2016