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City of Ramsey Community Development Staffing Plan (2016) <br /> The purpose of this plan is to outline the approach for considering adequate staffing and resource levels <br /> in the Community Development Department, which provides pre-development review, safety <br /> inspections, and nuisance code enforcement for the community. This document is intended to provide a <br /> baseline for current resource levels, as well as a framework to review future budget requests. <br /> Metrics <br /> Staff uses the following metrics to measure the effectiveness of the department. <br /> 1. Return inquiry same day (even if to say inquiry received and research has begun) <br /> 2. Resolve basic inquiries within 48 hours <br /> 3. Land Use Applications = 60 Days F\ <br /> 4. Plan Review (residential) = 10 Business Days 41111116 <br /> 5. Plan Review (commercial/industrial) = 30 Business Days <br /> 6. Inspection Window=48 Hours <br /> 7. Code Enforcement Resolution (commercial/industrial/building) = 30 Business Days <br /> Preliminary Survey Results _1W <br /> A survey was created beginning in April, 2016 in order to measure our success compared to the <br /> assumptions above. Staff believes the preliminary survey results are statistically significant enough to <br /> draw correlations to broader trends. Staff would estimate that results are+/- 10 points with 90% <br /> confidence. Within this range, the trends would remain the same, making this accurate enough to use <br /> for preliminary budget discussions, as the gap between Satisfied/Very Satisfied to Dissatisfied/Very <br /> Dissatisfied is much greater than 10 points. <br /> The broad trends include: <br /> 1. The team is doing well and responding to general inquiries in a reasonable time frame. <br /> 2. Customers are asking for general plan review time frame to be reduced to five (5) business days, <br /> acknowledging more complex projects will take longer.Additionally, customers are asking that <br /> more simplistic permits be turned around in 2-3 business days. <br /> 3. The team is doing well in providing sufficient amount of inspection appointments. <br /> 4. Customers are asking for more online options for business processes for a variety of reasons <br /> (ability to do business outside of City business hours, reduce travel time, etc.). <br /> Existing Team <br /> CommunitV Development Director. The Community Development Director provides overall leadership <br /> for the Planning and Building Divisions as well as serves as the lead City Planner. The Community <br /> Development Director is the direct supervisor of all employees within both divisions of the Community <br /> Development Department. The Community Development Director also administers the contracts listed <br /> below, at least in part. The Community Development Director's primary responsibility is to oversee the <br /> implementation of the City's Comprehensive Plan. The current Community Development Director is Tim <br /> Gladhill. Mr. Gladhill has a Bachelor of Science in Urban and Regional Studies and Bachelor in Science in <br /> Community Development Staffing Plan <br /> Page 1 of 7 <br /> DRAFT: August 2, 2016 <br />