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City of Ramsey <br /> 2015-2018 Balanced Scorecard <br /> Fiduciary Perspective Customer/Stakeholder <br /> Perspective <br /> • Maintain the City's AA+ rating Achieve and maintain a 70 <br /> • Maintain a stable tax levy rate percent or higher customer <br /> • Economic Development Director to satisfaction rating from residents <br /> initiate economic development for overall public services and <br /> safety in the community <br /> • Achieve and maintain an 8 <br /> minutes, 36 seconds or better for <br /> average police response time <br /> • Achieve and maintain an 8 <br /> minutes, 39 seconds or better for <br /> average fire response time <br /> • Achieve and maintain an ISO <br /> rating of 5 or better in serviced <br /> areas <br /> • Achieve and maintain city's <br /> ratings of 6.5 average of road <br /> conditions <br /> • Achieve and maintain a 70 <br /> percent or higher rating for <br /> business customer satisfaction <br /> with economic development and <br /> Police business Services <br /> • Achieve and maintain a maximum <br /> 10 business day plan review and <br /> 48 hour inspection window for <br /> building permits <br /> Internal Perspective Learning and Growth <br /> Perspective <br /> • Achieve and maintain a 70 percent Achieve and maintain 100 <br /> or higher satisfaction rating of policy percent of updated job <br /> makers by providing timely, descriptions, employee <br /> pertinent, comprehensive development plans, and develop <br /> information with options and a performance rating strategy for <br /> recommendations to policy-makers employees. <br /> and staff Achieve and maintain a 70 <br /> • Monitor development review percent or higher employee <br /> timeline satisfaction rating of Leadership <br /> Team <br />