Agenda - Council - 09/13/2016 - Laserfiche WebLink

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Strategies to Improve Communities incorporating resident opinions into performance systems. Survey Results Fit Well into Performance Measures Westminster, Colorado Westminster, Colorado has been on the front line of measuring and reporting performance for many years. City leaders view transparency about the efficiency and effectiveness of their work as a basic condition of local government. In its most recent report about its performance, "Take a Closer Look," staff wrote this: "Performance measurement in the City of Westminster is continuously refined to ensure that the City is "measuring what matters." Through constant reinforcement, the City's performance measurement program works to improve the delivery of City services and the management of resources. Ultimately, performance measurement helps determine the progress made towards achieving the City's Strategic Plan Goals and Objectives." You can see on page i of that report (http://www.ci.westminster.co.us/Portals/o/Reposi tort'/Documents/CityGovernment/CMO%20- %2 oTake%2 oA%2 oCloser%2 oLook%2oReport%20- %2o2o13.pdf) that staff are keenly aware that measuring outputs and efficiencies are important only as they serve creation of a high quality of community. Therefore the report starts with resident perspectives about the quality of life in Westminster as reported in the most recent Citizen Survey, conducted by National Research Center, Inc. L'F II IYE21Nl;. EY.rEPJIO NM YAttJF AND QUAl11Y EN Ulf - � 1 - tri..-. �. ,A Mb El ,...,.a- ....y �.r •, _ tie ANA ::r: Ai. al..ix am Ye ilidtmi Memali 12012 gem Swaryl Owl • Repels >arrrerBMe....*Y Y. E Beyond resident perspectives on overall quality of life, Westminster as a place to live, raise children and retire, the performance report includes resident Performance Measures • Increase Com m un ity Engagement [.increasevoiunieerism for co mmunitybeauhficat'en • H irelreeruit a volunteer coordlrnator fur dfy • Develop volunteer recruitment plan •Work Mt faith -based come u n (best o la unee `Beautify Campaign • Provide incentives, support and management of program (including Bata traeningt • N umber of organizations • N umber of vol unteers • Number of volunteer hours • % of residents reporting volunteerism • % of residents rating volunteer oppartunthes as `excellent` or "goad` opinions about the quality of public works services. In place of cubic yards of snow plowed or linear miles of streets repaired or gallons of water treated, are resident sentiments about the quality of snow removal, street repair and water as you can see below: © 2014 National Research Center, Inc. Page 21