Agenda - Council Work Session - 02/21/2017 - Strategic Plan

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City of Ramsey 2015-2018 Balanced Scorecard Fiduciary Perspective Customer/Stakeholder Perspective • o Maintain the City's AA+ rating • o Maintain a stable tax levy rate 2015-17: 42.26%, 43.41%, 42.406%) • c Economic Development Director to initiate economic development (new business park, business expansions and outreach) Achieve and maintain a 70 percent or higher customer satisfaction rating from residents for overall public services and safety in the community(2016 Survey Police 90%, Fire 93%, overall 81%) • Achieve and maintain an 8 minutes, 36 seconds or better for average police response time (2016 response times were 7:30 non -priority, 3:23 for prior►ty calls) • Achieve and maintain an 8 minutes, 39 seconds or better for average fire response time 2016 were 8:23) • 0 Achieve and maintain an ISO rating of 5 or better in serviced areas (looking at options to upgrade to an ISO 4) • o Achieve and maintain city's ratings of 6.5 average of road conditions 'current rating 7.439 • Achieve and maintain a 70 percent or higher rating for business customer satisfaction with economic development and Police business Services survey wars 2013) • r Achieve and maintain a maximum 10 business day plan review and 48 hour inspection window for building permits (staffing adjusted and technology added to maintain this level) Internal Perspective Learning and Growth Perspective • Achieve and maintain a 70 percent or higher satisfaction rating of policy makers by providing timely, pertinent, comprehensive information with options and recommendations to policy -makers and staff (100L Favorable Zone in Ratings) • o Monitor development review timeline (all development reviews periods within statutory guideline) • Achieve and maintain 100 percent of updated job descriptions, employee development plans, and develop a performance rating strategy for employees. development plans to be aeveiopea) • Achieve and maintain a 70 percent or higher employee satisfaction rating of Leadership Team work environment 79.71%", good place to work 93.85%", recommend 93.85%^, clear communications 69.3%^)