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Executive Summary <br />We propose the following approach <br />to help you meet your goals and needs including the items <br />specified in your provided Scope of Work and Requirements: <br />EASY -TO -USE CMS <br />Our CivicEngage Content Management System (CMS) is developed specifically for local government <br />with unique functionality to streamline your processes and offer self-service options to reduce call <br />volumes and walk-ins for common requests. <br />CivicEngage will empower your staff to update your website content easily and often with robust, <br />straightforward editing tools and permission -based access. <br />■ MOBILE ADMIN APP <br />Share important information with your citizens quickly by securely adding, modifying, and approving <br />categories and items for CivicEngage's module Alert Center. You can also include access to <br />communication modules News Flash and Calendar for on -the -go updates and modifications for an <br />annual fee. <br />■ MEDIA ON -DEMAND <br />Engage your citizens through easy -to -use live streaming capabilities and accessible on -demand videos <br />integrated with the CivicEngage CMS. <br />■ ACTIVITIES MANAGEMENT <br />Our Activities feature allows you to manage your community activities through a single interface. From <br />listing activities to accepting registrations and creating waitlists, this feature will meet all your needs. To <br />maximize the power, combine with Facilities, Calendar and ePayment to fully integrate the functionality. <br />■ SECURE, CLOUD -BASED HOSTING <br />Provide peace of mind for your staff and community that your site is in good hands. Our solution is <br />supported by an enterprise -level hosting environment with vigilant 24/7/365 monitoring and continual <br />system updating. We guarantee a 99.9% uptime for your website (excluding maintenance). <br />■ 24/7/365 SUPPORT <br />Our helpful in-house support team is available via telephone, email and live chat to ensure your <br />complete and ongoing satisfaction with our products and service. <br />■ CUSTOM DATA DRIVEN DESIGN <br />Our experienced designers will work with you until you are 100% satisfied to create a unique, attractive <br />design with a consistent, user-friendly navigation framework that will be professional, and enhance the <br />image of the City. We will also work with you to design a fitting home page for the City website that will <br />allow users quick access to high -traffic pages and information. Utilizing relevant data to drive decisions, <br />especially those that increase user experience, is at the core of our process. Among other data driven <br />tools, heat mapping and website analytics may be utilized. <br />2 <br />