Agenda - Council Work Session - 09/12/2017

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Position Profile Senior Planner (Neighborhood Advocate) What investments are we making? • Collaborative approach to improved images of residential neighborhoods and business district including a sustainable, long-term plan. [Strategic Plan Item] • Work with Property Owners to clean up areas of blight along Highway 10 (public and private realm). [Strategic Plan Item] • Work with Property Owners to clean up areas of blight along Highway 47 (public and private realm). [Strategic Plan Item] • Work with Property Owner to clean up areas of blight along Highway 5 (public and private realm). [Strategic Plan Item] • Enhanced levels of customer service (internal, external, public, private). [Strategic Plan Item] What service levels will be reduced without this investment? • Standard residential plan review increased to 15 business days. [Approved Metric] • Standard commercial/industrial plan review increased to 45 business days. [Approved Metric] • Customer service ratings will reduce. • The reduced service levels above have a negative impact on our economic development goals. • Mental and physical health of employees will continue to surface (burn -out). • In person and over -the -phone customer service coverage. • Administration of septic system program (groundwater quality). [Secondary effect across department]. • Current levels of public engagement for standard land use applications. • Current levels of public engagement for land use planning. What planned activities will not be done without this investment? • Any noticeable improvement to key corridors, nodes, residential neighborhoods, or business district beyond reactive enforcement practice. • Any items on the Environmental Policy Board (EPB) Work Plan. • Achievement of recycling goals set by the State of Minnesota. • Consistent coverage for walk-up and call -in customers wanting a quick answer. • Depth within the department for coverage due to vacations and illnesses. • Administrative transfer of licensing function would need to be replaced (8 hours/week) Miscellaneous Notes • Good customer service in this department helps aides in building the tax base by authorizing projects in a timely fashion. • This department generates revenue in addition to the General Property Tax Levy to support its operation.