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C Exhibit A.1 for Ramsey, MN Exhibit A.1 - CivicPlus Statement of Work #1 All Quotes are in US Dollars and Valid for 30 Days from July 26, 2017 CivicEngage Project Development and Deployment • First Year Annual Services (Initial GCMS® upgrades, maintenance, support and hosting) • Server Storage not to exceed 25 GB • Services and Deliverables as described in Addendum 1 • Premium suite of modules, as described in Addendum 2 • Up to 225 pages of content migration from httD://www.ci.ramsev.mn.us/ • Ongoing recurring 48-month redesign, as described in Addendum 3 • 3 Years of Agendas & Minutes in PDF or DOC format migrated • 5 Days Virtual Implementation Training for up to 6 Client Staff Members $24,689 CivicEngage Project Enhancements • LDAP Integration • CivicMedia with 10 GB additional storage CivicRec Project Implementation and Deployment • Setup of CivicRec Recreation Management Software • Up to 10 hours of Professional Services, including: Project management; System integration/data migration • Merchant account set-up, if desired • Up to 4 hours web -based training for up to 6 Client staff members • First Year Annual Services Included $7,500 Total Fees Year 1 $32,189 Annual Services (Continuing GCMS® Enhancements, Maintenance, Support and Hosting) Billed 12 months from SOW signing; subject to annual 5% increase year 3 and beyond $6,600 Total Annual Services $6,600 1. Performance and payment under this SOW shall be subject to the terms & conditions of the Agreement by and between Client and CivicPlus, to which this Statement of Work #1 (SOW #1) is hereby attached as Exhibit A.1. 2. This SOW #1 shall remain in effect for an initial term of one year (12 months) from signing. In the event that neither party gives 60 days' notice to terminate prior to the end of the initial or any subsequent renewal term, this Agreement will automatically renew for an additional 1-year Renewal Term. 3. The Total Fees Year 1 will be invoiced at the completion of the following phases as defined in Addendum 1 to this SOW #1: a. Completion of Phase 2: Website Layout — one half of the Total Fees Year 1. b. Completion of Phase 4: Customized Website Training — the remaining half of the Total Fees Year 1. 4. Renewal Term Annual Services shall be invoiced on the date of signature of relevant calendar years. Annual services, including but not limited to hosting, support and maintenance services, shall be provisioned in accordance with Addendum 4 to this SOW #1 and shall be subject to a 5% annual increase beginning in Year 3 of service. 5. After forty-eight (48) months of continuous service, Client is entitled to a no -cost redesign, details noted in Addendum 3. Redesigns that include additional features not available on the original website may be subject to additional charges. Additional features include, but are not limited to, additional modules and integration of third -party software. 6. Client allows CivicPlus to display a "Government Websites by CivicPlus" insignia, and web link at the bottom of their web pages. Client understands that the pricing and any related discount structure provided under this SOW #1 assumes such perpetual permission. 7. If CivicPlus provides the merchant account for the collection of registration and other credit card monies on behalf of Client, it shall charge a per transaction processing fees ("Merchant Processing Fee") as provided herein. Merchant Processing Fees will be calculated using a "Processing Rate" which is a percentage of each positive Charge that is captured through the system. No Processing Rate fees are credited back in the event of a refund or credit. In addition to the Processing Rate, an additional CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951 Exhibit A.1 Page 1 of 6 V. PD 06.01.2015-0048