Agenda - Council Work Session - 02/12/15 & 02/17/15 Strategy Session - 02/12/2015

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• BALANCED SCORECARD REPORT- FEBRUARY 2015 Fiduciary Perspective "If we succeed, how will we look to our property owners?" • Maintain the City's AA+ rating (ongoing) The City's bond rating of AA+ was reaffirmed in November 2014. • Maintain a stable tax levy rate The City's tax capacity rate is proposed to be reduced in 2015 to 42.18 %, from 44.24% in 2014. • Economic Development Director to initiate economic development efforts in 2013 (ongoing) The City appointed a new Economic Development Manager in September 2014, along with a Public Information and Events Specialist, to improve economic development efforts. Internal Perspective "To satisfy our customers, property owners, and mission, what business processes must we excel at ?" • Achieve 70 percent or higher satisfaction rating of policy makers by providing timely, pertinent, comprehensive information with options and recommendations to policy- makers and staff by 2013 (ongoing) Based upon 2014 Council ratings of the chief administrative officer, the following factors were rated by the per cent that agree /strongly agree: Leadership 85.71% Mayor and Council Support 100.00% Organizational Management 100.00% • Monitor Development Review timeline (ongoing) The City has closely monitored the development review timelines and has conformed to statutory requirements. Effort s to modify ordinance restrictions and to streamline the process are ongoing. Customer /Stakeholder Perspective "To achieve our vision, how must we look to our customers?" • Achieve a 70 percent or higher rating amongst residents' customer satisfaction for overall public services and safety in the community (ongoing) Based upon the 2014 Citizen Survey, the following satisfaction ratings of excellent/good were reported: Police 86% Fire 83% Customer Service Overall 79% • Achieve 8 minutes, 36 seconds or better for average police response time (ongoing) Data is currently unavailable due to conversion of County -wide communications system. • Achieve 8 minutes, 39 seconds or better for average fire response time (ongoing) Data is currently unavailable due to conversion of County -wide communications system. • Achieve the ISO rating of 5 in serviced areas (ongoing) 100% of properties within the City's services area have at least an ISO rating of 5 • Achieve city's ratings of 6.5 average of road conditions (ongoing) The road reconstruction and maintenance program was developed in 2014 and will be implemented starting in 2015 to address below standard streets. Currently 75% of City streets are rated 7.0 or above.. • Achieve a 70 percent or higher rating for business customer satisfaction with Economic Development and Police Business Services (ongoing) Based upon the 2013 Police Business Survey 91.1% of respondents were satisfied with the Police response to calls for service. Economic development data collection is limited and needs to be expanded to a broader -based survey. Learning and Growth Perspective "To achieve our vision, how must our people learn, communicate, and work together?" • Achieve 100 percent of revised job descriptions, development plans, and develop a performance rating strategy for employees by December 2013 All job descriptions have been revised and development plans have been completed, utilizing the Strategic Plan and core values as base documents for performance measures. • Achieve a 70 percent or higher rating among employees' satisfaction with Leadership Team (ongoing) Based upon 2014 Employee Survey, the following factors were rated by the per cent that agree /strongly agree: Helpful work environment 76.56% Ramsey is a good place to work 85.25% Recommend Ramsey as workplace 90.16% Clear /consistent communications 65.00%