Agenda - Council Work Session - 11/28/2017

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#TIERNEY 1771 Energy Park Drive, Suite 100 St. Paul, MN 55108 www.tierneybrothers.com 612.331.5500• 800.933.7337• Fax - 612.331.3424 Tierney Brothers 90 Day Limited Warranty Coverage Program Designed for: City Of Ramsey Terms and Conditions Tierney Brothers, Inc. warrants the installation you have purchased from Tierney Brothers, Inc. from defects in materials and workmanship, under normal use, during the 90 Day Warranty period. Normal use is defined as operating the system within its designed specifications. The warranty period commences on the date of customer signoff, at the completion of the install by Tierney Brothers, Inc. During the warranty period, Tierney Brothers, Inc. will first work to resolve any problems by troubleshooting over the phone. If Tierney Brothers, Inc. Support Specialists determine that the issue cannot be resolved over the phone, a Technician will be dispatched to your location(s) within 72 hours of the original call (Monday through Friday 8:00am — 5:00pm, excluding national holidays). Customers outside of a 150 mile radius of Tierney Brothers, Inc. are subject to mileage and trip charges. If service is required after the 90 Day Warranty period has expired, the customer will be billed at Tierney Brothers, Inc. current labor rates. If the customer has purchased a Tierney Brothers, Inc. Extended Maintenance Agreement, that will commence at the end of the 90 Day Warranty. If you would like additional information regarding Tierney Brothers, Inc. Extended Maintenance Agreements, please contact your Tierney Brothers, Inc. Sales Representative at 612-331-5500. Obtaining Warranty Service To obtain warranty service, please use your custom support portal (support.tierneybrothers.com) and contact us via chat, phone, or email: httos://su000rt.tiernevbrothers.com/ Click here for a short video explaining how to log in to your support portal your first time: htto://content.iwolatform.com/olavers/ToGSX21s-kaM9a1Ga.html If you have any questions, please email su000rt@tiernevbrothers.com or call us at 800-933-7337. You can also call our advanced support line, 855-612-7762. Limitations of coverage The following items are excluded from coverage under the warranty: a. Equipment that has been removed or reinstalled in a different location b. Damage or other equipment failure due to causes beyond our control including, but not limited to, operator negligence, the failure to maintain the equipment according to the owner's manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, acts of war or acts of God. c. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used. d. 90 Day Onsite Warranty covers all hardware related failures, network or software related failures are not covered under Tierney Brothers, Inc. 90 Day Onsite Warranty. e. Operational or mechanical failure which is not reported prior to expiration of this contract. f. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible. g. Damage resulting from unauthorized repair, software virus, improper electrical wiring and connections. h. Existing Owner Furnished equipment. i. Lift and Scaffolding rental is not included. This maintenance contract refers to: Council Chambers Update 15855 R1 I have read, understand and agree to the above terms and conditions per the plan elected. Authorized Signature: Date: Plan Type: