Agenda - Council Work Session - 10/24/2017

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Profiles CheckPoint 360° Competency Feedback SystemTM Individual Development Guide for Sally Sample Area of Focus: Achieving Results Overcoming Obstacles to Complete Projects Successfully Skills, Behaviors, and Attitudes to Adapt and Practice • Remember that obstacles are opportunities to help build your leadership skills. • When you see a need or problem that you wish someone would address, ask yourself if you could be doing something about it. • Identify the obstacles that are impeding your progress on a project and develop plans for action to overcome them. • Consider that when something is not working, you may need to develop another approach. Determine who can help you look at the issue objectively and brainstorm possible solutions. • Pull your work unit together as a group to solve problems. Use your direct reports as sounding boards in areas where they have expertise. Avoid premature judgment of others' ideas. • Identifying risk areas in the initial stages of planning is one way you can anticipate and prepare for potential problems. Prevent problems by analyzing their cause. • Look for new technology that can increase your work unit's efficiency. Use humor to keep difficulties in perspective. Challenging Activities • When an obstacle hinders the successful completion of a project, gather your team together, getting input from everyone involved in the project and brainstorm about the causes for the obstacle and possible solutions. Create a table with the following columns to help you arrive at a solution: • Obstacle • List the probable causes for this obstacle and rate them for probability (A - Z with A being high probability). • List five suggestions for a solution. Rate these suggestions (1 - 5 with 1 being most probable solution). • What are the steps for implementing the solution? Effecting Outcomes that Set High Standards for Others Skills, Behaviors, and Attitudes to Adapt and Practice Set high standards for performance in every aspect of the business. • Work to exceed customer expectations. • Involve everyone in the commitment to quality. Make sure they understand that excellence is good business.