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Governance <br />How well does the government of Ramsey meet the needs and expectations of its residents? <br />The overall quality of the services provided by Ramsey as well as the manner in which these services are provided <br />are a key component of how residents rate their quality of life. The overall quality of services provided by the City <br />of Ramsey received excellent or good ratings by about three-quarters of residents, while the Federal Government <br />received positive ratings by about one-third of respondents. Both of these ratings were similar to the national <br />benchmark. <br />Survey respondents also rated various aspects of Ramsey's leadership and governance. Around 8 in io residents <br />gave favorable ratings to the overall customer service provided by Ramsey employees. About half of residents <br />favorably rated the remaining aspects of government performance including: the value of services for taxes paid, <br />the overall direction of the City, welcoming citizen involvement, confidence in City government, acting in the best <br />interest of Ramsey, being honest, and treating all residents fairly. These ratings were all on par with other <br />communities across the nation. <br />Respondents evaluated over 20 individual services and amenities available in Ramsey. Among the highest rated <br />services were police and fire with about 9 in io residents giving high marks to each of these aspects. Around 8 in <br />io residents gave a positive rating to crime prevention, fire prevention, sewer services and City parks. All of the <br />aforementioned services were similar to the national benchmark. The remaining services also received ratings <br />similar to the national benchmark, with the exception of recreation centers which were rated positively by about <br />half of residents and lower than in comparison communities. <br />Overall Quality of City Services <br />Excellent <br />16% <br />Poor <br />2% <br />Fair J <br />25% <br />Good <br />57% <br />Percent rating positively (e.g., excellent/good) <br />45% <br />46% <br />Comparison to national benchmark <br />• Higher Similar <br />50% <br />Lower <br />Value of Overall Welcoming Confidence Acting in theBeing honest Treating all Customer Services <br />services for direction citizen in City best interest residents service provided by <br />taxes paid involvement government of Ramsey fairly the Federal <br />Government <br />5 <br />