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FC CASE # CONSIDER CONTRACTING FOR COMPUTER DESKTOP AND NETWORK SUPPORT SERVICES By: James E. Norman, City Administrator Background: The City entered into an agreement in October 1999, with NetMark of Brooklyn Park to perform computer desktop and network support services. The City had reviewed a proposal by InfoTech of Arden Hills to perform similar services for $80 per hour. NetMark agreed to provide these same services for $75 per hour. Under the terms of the agreement, NetMark provides the City with scheduled site visits to perform any requested maintenance activities as directed by City staff. The City has continued the agreement with NetMark since 1999. The services have remained the same throughout the contract, except for a change in the principal site visit person in the year 2000. City staff has discussed a general decline in services from NetMark since 2000. Additionally, City staff believes that given Ramsey's organizational growth, a higher level of support service will be required in the future. Barry Johnson, of Dynamic Information Systems, the consultant hired by the City in June, studied the information operational systems of the City. Mr. Johnson made a recent recommendation that the City further investigate the hiring of a full-time information technology professional with a primary focus on the areas of desktop and network support and with good user support skills. Mr. Johnson recognized that it may not be an opporttme time to hire a full- time individual, and further recommended to retain LOGIS to provide desktop and network support services. It was noted that LOGIS did not offer the services in 1999, however, they do now provide this level of support to several of the member cities at this time. Staff was directed to receive a proposal from LOGIS for these services. Service Proposal Mr. Johnson and the City Administrator met with LOGIS staff on January 29, 2002. The staff received a formal proposal on February 7, with an hourly charge of $85 per hour, for similar services (letter attached to case). It should be noted that the current rate for NetMark services has increased since 1999 and the City now pays $120 per hour for the same services. Staff would recommend that the City contract with LOGIS for desktop and network support services. COUNCIL ACTION Motion to authorize staff to contract with Local Government Information Systems Association (LOGIS) for computer desktop and network support services at a rate outlined in the proposal dated February 7, 2002 Reviewed by: City Administrator Finance Officer FC: 02/12/02