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City of Ramsey <br />2015-2018 Balanced Scorecard <br />Fiduciary Perspective <br />Customer/Stakeholder <br />Perspective <br />• Maintain the City's AA+ rating <br />• Maintain a stable tax levy rate <br />• Economic Development Director to <br />initiate economic development <br />• Achieve and maintain a 70 <br />percent or higher customer <br />satisfaction rating from residents <br />for overall public services and <br />safety in the community <br />• Achieve and maintain an 8 <br />minutes, 36 seconds or better for <br />average police response time <br />• Achieve and maintain an 8 <br />minutes, 39 seconds or better for <br />average fire response time <br />• Achieve and maintain an ISO <br />rating of 5 or better in serviced <br />areas <br />• Achieve and maintain city's <br />ratings of 6.5 average of road <br />conditions <br />• Achieve and maintain a 70 <br />percent or higher rating for <br />business customer satisfaction <br />with economic development and <br />Police business Services <br />• Achieve and maintain a maximum <br />10 business day plan review and <br />48 hour inspection window for <br />building permits <br />Internal Perspective <br />Learning and Growth <br />Perspective <br />• Achieve and maintain a 70 percent <br />or higher satisfaction rating of policy <br />makers by providing timely, <br />pertinent, comprehensive <br />information with options and <br />recommendations to policy -makers <br />and staff <br />• Monitor development review <br />timeline <br />• Achieve and maintain 100 <br />percent of updated job <br />descriptions, employee <br />development plans, and develop <br />a performance rating strategy for <br />employees. <br />• Achieve and maintain a 70 <br />percent or higher employee <br />satisfaction rating of Leadership <br />Team <br />