Laserfiche WebLink
Customer/Stakeholder <br />Perspective <br />"To achieve our vision, how must we <br />look to our customers?" <br />Achieve and maintain a 70 percent or <br />higher customer satisfaction rating from <br />residents for overall public services and <br />safety in the community <br />The 2016 Citizen Survey showed the <br />following satisfaction ratings of <br />excellent/good: Police (90%), Fire <br />(93%, and Customer Service Overall <br />(81%). All these responses improved <br />over 2014 survey results. <br />Achieve and maintain an 8 minutes, 36 <br />seconds or better for average police <br />response time <br />Data from the new county -wide <br />communication system indicates an <br />average emergency response time of <br />4 minutes and 33 seconds in 2015, <br />and an average response time of 3 <br />minutes and 23 seconds in 2016. <br />Achieve and maintain an 8 minutes, 39 <br />seconds or better for average fire <br />response time <br />Data from the new county -wide <br />communication system indicates an <br />average response time of 8 minutes <br />and 27 seconds in 2015, snd an <br />average response time of 8 minutes <br />and 23 secounds in 2016. <br />