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Customer/Stakeholder <br />Perspective <br />"To achieve our vision, how must we <br />look to our customers?" <br />Achieve and maintain a 70 percent or <br />higher customer satisfaction rating from <br />residents for overall public services and <br />safety in the community <br />The 2018 Citizen Survey showed the <br />following satisfaction ratings of <br />excellent/good: Police (91%), Fire <br />(95%, and Customer Service (81%). <br />Police and Fire responses improved <br />over 2016 survey results. <br />Achieve and maintain an 8 minutes, 36 <br />seconds or better for average police <br />response time <br />Ei <br />Data from the new county -wide <br />communication system indicates an <br />average emergency response time of <br />5:42 minutes and 42 seconds for high <br />priority calls, and 6 minutes and 40 <br />seconds for low priority calls in 2018. <br />Achieve and maintain an 8 minutes, 39 <br />seconds or better for average fire <br />response time <br />a <br />Data from the new county -wide <br />communication system indicates an <br />average response time of 8 minutes <br />and 17 seconds for emergency calls <br />and 9 minutes and 47 secounds for <br />non -emergency calls in 2018. <br />