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Achieve and maintain a maximum 10 <br />business day plan review and 48 hour <br />inspection window for building permits at <br />least 70% of the time <br />Ng <br />A new Senior Planner position was <br />added in 2017 in addition to process <br />improvements and technology <br />investments in order to continue to <br />meet these standards. E-permits, <br />plan submittal, and online scheduling <br />were implemented in 2016 and 2017. <br />Community Development has <br />implemented an ongoing satisfaction <br />survey to measure results and to look <br />for ways to continue to improve. <br />