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• A specific procedure for receiving fair housing complaints. There should be a <br />publicized phone number and/or an online <br />portal through which the Fair Housing <br />Officer will receive fair housing questions <br />or complaints. For those cities receiving <br />federal funds, there should be notice of a <br />right to request an interpreter and/or <br />information in the resident's language at <br />no cost on the website for those constituents who do not speak English as their first <br />language. While this isn't required of cities who don't have LEP obligations, it is a <br />best practice, particularly if the city has large number of residents whose first <br />language is one other than English. <br />• If the city does not have their own enforcement body, there should be a clear <br />procedure for referring fair housing complaints to enforcement agencies that serve <br />that municipality. Cities should be clear that they will not be representing or <br />assisting persons filing complaints with other agencies, which is sometimes <br />misunderstood. Referrals should be noted in the fair housing log to protect the city <br />from future concerns. <br />• For cities that choose not to designate a Fair <br />Housing Officer, frontline city staff should at a <br />minimum be training on fair housing so they can <br />recognize when constituent calls require a fair <br />housing referral. <br />Additional Fair Housing Information <br />Additional information that cities should provide to the public both at city hall and online: <br />• Overview of the fair housing laws, and what to do if someone believes they are a <br />victim of discrimination <br />15 <br />