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Governance <br />How well does the government of Ramsey meet the needs and expectations of its residents? <br />The overall quality of the services provided by Ramsey as well as the manner in which these services are provided <br />is a key component of how residents rate their quality of life. About three-quarters of residents gave positive <br />reviews to the overall quality of City services while about 4 in io favorably rated the services provided by the <br />Federal Government; both of these evaluations were similar to those observed elsewhere across the country. <br />Survey respondents also rated various aspects of Ramsey's leadership and governance. About 8 in io residents <br />gave favorable marks to the customer service provided by the City, and roughly half were pleased with the <br />remaining aspects of government performance These ratings were all similar to the national benchmark and <br />several trended up since 2016 (welcoming citizen involvement, confidence in City government, acting in the best <br />interest of Ramsey and being honest). <br />Respondents evaluated over 3o individual services and amenities available in Ramsey. Most services were rated <br />positively by a majority of respondents and were similar to ratings given in other communities. Several service <br />evaluations improved from 2016 to 2oi8, including those for traffic signal timing, economic development and <br />most aspects of Built Environment. <br />Overall Quality of City Services <br />Excellent <br />22% \ <br />Poor <br />3% <br />Fair <br />20% <br />Good <br />55% <br />Percent rating positively (e.g., excellent/good) <br />45% <br />49% <br />Comparison to national benchmark <br />• Higher Similar <br />Value of Overall Welcoming Confidence Acting in theBeing honest Treating all <br />services for direction citizen in City best interest residents <br />taxes paid involvement government of Ramsey fairly <br />Customer <br />service <br />Lower <br />Services <br />provided by <br />the Federal <br />Government <br />5 <br />