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Essential Critical Infrastructure Workforce
<br />PUBLIC WORKS
<br />• Workers who support the operation, inspection, and maintenance of essential dams, locks and levees
<br />• Workers who support the operation, inspection, and maintenance of essential public works facilities and
<br />operations, including bridges, water and sewer main breaks, fleet maintenance personnel, construction of
<br />critical or strategic infrastructure, traffic signal maintenance, emergency location services for buried utilities,
<br />maintenance of digital systems infrastructure supporting public works operations, and other emergent issues
<br />• Workers such as plumbers, electricians, exterminators, and other service providers who provide services that
<br />are necessary to maintaining the safety, sanitation, and essential operation ofresidences
<br />• Support, such as road and line clearing, to ensure the availability of needed facilities, transportation, energy
<br />and communications
<br />• Support to ensure the effective removal, storage, and disposal of residential and commercial solid waste and
<br />hazardous waste
<br />COMMUNICATIONS AND INFORMATION TECHNOLOGY
<br />Communications:
<br />• Maintenance of communications infrastructure- including privately owned and maintained communication
<br />systems- supported by technicians, operators, call -centers, wireline and wireless providers, cable service
<br />providers, satellite operations, undersea cable landing stations (including cable marine depots and
<br />submarine cable ship operators), Internet Exchange Points, and manufacturers and distributors of
<br />communications equipment
<br />• Workers who support radio, television, and media service, including, but not limited to front line news
<br />reporters, studio, and technicians for newsgathering and reporting
<br />• Workers at Independent System Operators and Regional Transmission Organizations, and Network Operations
<br />staff, engineers and/or technicians to manage the network or operatefacilities
<br />• Engineers, technicians and associated personnel responsible for infrastructure construction and restoration,
<br />including contractors for construction and engineering of fiber opticcables
<br />• Installation, maintenance and repair technicians that establish, support or repair service as needed
<br />• Central office personnel to maintain and operate central office, data centers, and other network officefacilities
<br />• Customer service and support staff, including managed and professional services as well as remote providers
<br />of support to transitioning employees to set up and maintain home offices, who interface with customers to
<br />manage or support service environments and security issues, including payroll, billing, fraud, and
<br />troubleshooting
<br />• Dispatchers involved with service repair and restoration
<br />Information Technology:
<br />• Workers who support command centers, including, but not limited to Network Operations Command Center,
<br />Broadcast Operations Control Center and Security Operations Command Center
<br />• Data center operators, including system administrators, HVAC & electrical engineers, security personnel, IT
<br />managers, data transfer solutions engineers, software and hardware engineers, and database administrators
<br />• Client service centers, field engineers, and other technicians supporting critical infrastructure, as well as
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<br />Lai and -infrastructure -security -agency
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