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• <br />I� <br />'PP <br />CONCLUSIONS <br />Resident satisfaction with City services and government performance is on the upswing. <br />When presented with a series of questions about leadership and governance in Ramsey, about 8 in 10 residents gave favorable marks to <br />the customer service provided by the City, and roughly half were pleased with items related to local government performance. Most no- <br />tably, ratings for welcoming citizen involvement, overall confidence in City government, government acting in the best interest of Ramsey <br />and being honest improved since 2016, demonstrating a positive increase in public trust. <br />The economy remains a priority for residents. <br />Residents indicated that the facet of economy would be an important focus area for the City to address in the next two years. About half <br />of residents gave favorable marks to the overall economic health of Ramsey, cost of living, the City as a place to work and economic <br />development and these ratings were all similar to those given since 2016. <br />However, ratings for a vibrant downtown area, overall quality of business and service establishments, shopping opportunities and Ram- <br />sey as a place to visit were lower than those seen in other commu- <br />nities across the country. While these ratings might be indicative of <br />community support for greater economic development, it is import- <br />ant to note that balancing rural character and urban growth was <br />identified as a key priority for the City in the upcoming five years. <br />Residents support improvements to Mobility. <br />About six in ten residents gave positive ratings to most aspects <br />of mobility. Road maintenance was important to residents with <br />nearly 85 percent of respondents reporting they were interested <br />in receiving information from the City about road work; the only <br />type of information of greater interest was related to community <br />events. When asked about street maintenance funding, about 8 in <br />10 residents supported the current method of funding for City street <br />maintenance, which requires 25 percent of funding by special as- <br />sessments of benefiting properties. Finally, connectivity is a priority <br />for Ramsey residents. Seven in ten residents thought that creating a <br />connected community (roads, trails, sidewalks, rail and transporta- <br />tion) was essential or very impor nt to the future of the community. <br />NEXT STEPS <br />Substantial and valuable feedback was provided by Ramsey resi- <br />dents through this survey. This information will be used by elect- <br />ed officials as a tool for improvement to the City's operations <br />and organizational direction. Survey results will provide a base <br />of information to help guide the City Council's strategic planning, <br />budgeting process, various policy discussions and more. <br />Moving forward, the City continues to gather one Resident <br />Survey every two years. Now that the City has conducted three <br />surveys, trending analysis of citizen feedback will be calculated. <br />For more information please visit: www.cityoframsey.com/per- <br />formancemeasurements or contact Kurt Ulrich at 763-433-9845. <br />The results and content featured in this article were provided by <br />The National Research Center (NRC). National Citizen Survey (NCS). <br />City of RAMSEY <br />