Agenda - Council Work Session - 06/23/2020

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Governance How well does the government of Ramsey meet the needs and expectations of its residents? The overall quality of the services provided by Ramsey as well as the manner in which these services are provided is a key component of how residents rate their quality of life. About three-quarters of residents gave positive reviews to the overall quality of City services while about 4 in io favorably rated the services provided by the Federal Government; both of these evaluations were similar to those observed elsewhere across the country. Survey respondents also rated various aspects of Ramsey's leadership and governance. About 8 in io residents gave favorable marks to the customer service provided by the City, and roughly half were pleased with the remaining aspects of government performance. These ratings were all similar to the national benchmark and several trended up since 2016 (welcoming citizen involvement, confidence in City government, acting in the best interest of Ramsey and being honest). Respondents evaluated over 3o individual services and amenities available in Ramsey. Most services were rated positively by a majority of respondents and were similar to ratings given in other communities. Several service evaluations improved from 2016 to 2018, including those for traffic signal timing, economic development and most aspects of Built Environment. Overall Quality of City Services Excellent 22% Poor 3% _ Good 55% FairJ 20% Percent rating positively (e.g., excellent/good) 45% Value of Overall services for direction taxes paid 51% Comparison to national benchmark ■Higher ■Similar Lower Welcoming Confidence Acting in theBeing honest Treating all Customer Services citizen in City best interest residents service provided by involvement government of Ramsey fairly the Federal Government 5