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w <br />''// does t la o over " 70 fit°' of "'arnst ieet t c needs « ii'll : x ' � /oll° s of / ` nn l°, en ' 2 <br />The overall quality of the services provided by Ramsey as well as the manner in which these services are provided <br />is a key component of how residents rate their quality of life. About three-quarters of residents gave positive <br />reviews to the overall quality of City services while about 4 in 10 favorably rated the services provided by the <br />Federal Government; both of these evaluations were similar to those observed elsewhere across the country. <br />Survey respondents also rated various aspects of Ramsey's leadership and governance. About 8 in 10 residents <br />gave favorable marks to the customer service provided by the City, and roughly half were pleased with the <br />remaining aspects of government performance. These ratings were all similar to the national benchmark and <br />several trended up since 2016 (welcoming citizen involvement, confidence in City government, acting in the best <br />interest of Ramsey and being honest). <br />Respondents evaluated over 3o individual services and amenities available in Ramsey. Most services were rated <br />positively by a majority of respondents and were similar to ratings given in other communities. Several service <br />evaluations improved from 2016 to 2018, including those for traffic signal timing, economic development and <br />most aspects of Built Environment. <br />Overall Quality of City Services <br />Excellent <br />22% <br />000miiiloopo 010°11010o olio <br />Poor <br />3% �111f11111 <br />Fair <br />20% <br />Good <br />55% <br />Percent rating positively (e.g., excellent/good) <br />Value of Overall <br />services for direction <br />taxes paid <br />!� ' � � 199999999999999999999999 <br />Comparison to national benchmark <br />• Higher <br />um Similar <br />Lower <br />Welcoming Confidence Acting in theBeing honest Treating all Customer Services <br />citizen in City best interest residents service provided by <br />involvement government of Ramsey fairly the Federal <br />Government <br />5 <br />