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at the Contractor's office. The City will notify the Contractor of all complaints it receives. <br />The Contractor is responsible for all corrective actions. A record of all such complaints and <br />the action taken thereon shall be kept by the Contractor and reported to the City's <br />Community Development Department whenever requested. All complaints shall be <br />answered by the Contractor courteously and promptly. <br />D. The City shall notify the Contractor by 12:00 noon on the work day following the scheduled <br />pick-up of all missed stops. The Contractor is required to service such locations before 5:00 <br />p.m. on the date ofnotification. <br />E. The Contractor's employees shall handle all Containers with reasonable care to avoid <br />damage, shall replace all Containers in an upright position and shall immediately clean up <br />and dispose of any Recyclable Materials which may have fallen out of a Container. <br />F. The performance of the Contract shall be done by the Contractor with forces adequate <br />to insure the satisfactory collection and disposal of the Recyclable Materials at all times. <br />Contractor's failure to perform shall not _be excused by adverse conditions ofweather, <br />breakdown and similar hindrances, including those caused by force majeure. <br />G. The Contractor shall certify that the materials collected in the Recycling Program are <br />delivered to a recycling processing center. Materials found to be landfilled are in <br />violation of City ordinance and will cause the Contractor to incur the penalties listed in <br />the City's recycling ordinance. <br />SECTION 8. COMPENSATION <br />A. The City will compensate the Contractor for the collection of Recyclable Materials from <br />City residents at a rate of $X.XX2.953.9Lper month per Residential Property for 2021, <br />and then follow the schedule below for future years duringthrough the duration the <br />duration of the Contract. The City shall make payment to the Contractor by the 20th day <br />of each month for the charges incurred during the immediately preceding month. <br />Year <br />Price <br />2021. <br />°0 <br />2022 <br />$3.98 <br />2023 <br />$3.98 <br />2024 <br />$3.98 <br />2025 <br />$3.98 <br />B. The number of Residential Properties will be updated not less than every calendar <br />quarter and will be equal to the number of Residential Properties billed for participation <br />