Agenda - Council Work Session - 05/18/2021 - Special

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similar to or different (greater or lesser) than the benchmark. Being rated as "higher" or "lower" than the benchmark means that Ramsey's average rating for a particular item was more than 10 points different than the benchmark. If a rating was "much higher" or "much lower," then Ramsey's average rating was more than 20 points different when compared to the benchmark. The survey was administered during the COVID-19 pandemic, a time of challenge for many local governments. While we provide comparisons to national benchmarks, it is important to note that much of the benchmark data was collected prior to the pandemic. This may impact how your City's 2020 ratings compare to other communities' ratings from the past five years. Trends over time Trend data for Ramsey represent important comparison data and should be examined for improvements or declines*. Deviations from stable trends over time represent opportunities for understanding how local policies, programs, or public information may have affected residents' opinions. Changes between survey years have been noted with an arrow and the percent difference. If the difference is greater than 7% percentage points between the 2018 and 2020 surveys, the change is statistically significant. * In 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording modifications that could have potentially altered the meaning of the item for the respondent.