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Ramsey City Council 2021 Strategic Plan Update <br />Q25 Are there other actions we should be considering in order to "enhance <br />customer service through process improvement"? <br />Answered: 3 Skipped: 3 <br /># RESPONSES <br />1 <br />DATE <br />Returning calls to residents. Tracking complaints and reporting to council metrics on types of 5/14/2021 11:12 PM <br />calls, number of days it took to return the call to the resident. <br />2 Continuing education opportunities <br />3 <br />Advisory? <br />Communication is huge. We need to make the following things easily find -able on our website: <br />what to do if you want to add a shed, fence, deck, pool, retaining wall. It would be GREAT if <br />there was a way to automate/ask a series of questions which ultimately got them to their <br />answer efficiently. Communications Plan. <br />**DISCUSSION** #1 Above. <br />New Action = Interactive request feature. Chat feature on website? <br />Link to email. <br />Come back to <br />this!!! <br />Council Responses <br />25 , 42 <br />5/13/2021 7:43 PM <br />5/13/2021 2:34 PM <br />