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Bryce Martin Holstad. <br />Resume ♦ Page Two <br />PROFESSIONAL EXPERIENCE (Continued) <br />corrections as necessary to ensure adherence to customer requests, company procedures, regulatory compliance <br />and accuracy. <br />♦ Resolved customer complaints by expediting orders and explaining procedures and legal compliance. Acted as <br />consumer complaint manager by interacting directly with customers. <br />• Established new web system by customizing software, ensuring adherence to business directives. Crafted an <br />automatic reporting system, displaying file deadlines and process completion. Researched case management <br />systems to facilitate relationships with development companies and underwriters. <br />• Developed and implemented company operations policy. Participated in business development and community <br />customer relations activities and seminnars. Collaborated with a network of individual closers and conducted <br />corporate and staff meetings. Nominated as Young Title Professional of the Year by Missouri Land Association. <br />IOWA LEGAL AID <br />Staff Attorney <br />MASON CITY, IA 2019 - JULY 2020 <br />♦ Demonstrated commitment to representation of low-income individuals. Performed client intake conferences <br />and conducted appropriate referrals to community agencies as necessary. Coordinated with private attorneys to <br />facilitate delivery of wide range of legal services. Established trust and rapport with clients. <br />• Assessed legal needs of clients and determined best methods to promote client safety and stability. <br />Communicated appropriate legal advice to clients. Provided civil legal representation to eligible clients consistent <br />with professional standards and procedures. Coordinated cases with managing attorney and collaborated on <br />cases with other staff attorneys. Negotiated ethical and beneficial solutions to legal matters. <br />• Developed strategy, arguments and testimony to present cases in court and other forums. Participated in client <br />outreach and community networking events. Performed complex legal research on topics of tax, divorce, <br />custody, benefits and evictions. Prepared memorandums, briefs and documentation for court consideration. <br />Maintained broad knowledge of changes in legislation and state statutes. <br />* Maintained accurate records in case management system and performed administrative tasks. Participated in <br />staff meetings and traveled to attend additional training seminars. Selected by senior management for recognition <br />as tax advocate after participating in daily training on IRS client representation and tax law research. <br />ra- <br />LICENSES <br />Law Licenses <br />State of Minnesota <br />State of Iowa <br />Resident Title Producers License <br />Minnesota <br />