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State CPM Perforrnonce Measurement Results <br />2017 <br />2018 <br />2019 <br />2020 <br />2021 Estimated <br />Insurance industry rating of fire services <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />Fire calls per 1,000 population <br />14.56 - <br />16.7 <br />15.3 <br />15.6 <br />16 <br />Average response times <br />8:23 <br />8:16 <br />8:41 <br />6:19 <br />6:20. <br />EMS calls per 1,000 population <br />13 <br />14.85 <br />20.8 _ <br />_26.3 <br />28 <br />