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II <br />1 <br />2 <br />3 <br />4 <br />110 <br />IllfIIIIIII°II <br />i Utility Overview 1 <br />ii Personnel Information 2 <br />iii Primary Utility Components 3 <br />iv Industry Chemical Handling and Storage Facilities 4 <br />v Safety 5 <br />vi Response Resources 7 <br />vii Key Local Services 7 <br />1.1 Emergency Response Roles 8 <br />1.2 Incident Command System (ICS) Roles 10 <br />1.3 Communication 10 <br />1.3.1 Internal Communication 10 <br />1.3.2 External Response Partner Communication 11 <br />1.3.3 Critical Customer Communication 12 <br />1.3.4 Communication Equipment Inventory 13 <br />1.4 Media Outreach 14 <br />1.5 Public Notification Templates 14 <br />2.1 Core Response Procedures 15 <br />2.2 Incident -Specific Response Procedures 17 <br />3.1 Alternative Source Water Options and Interconnected Utilities 18 <br />3.2 Other Mitigation Actions 19 <br />