Agenda - Council - 10/26/2021 - Laserfiche WebLink

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• Two or more years of closely related experience or one plus years of public sector experience • Previous experience with Cisco networking is highly preferred • Previous experience in virtualized server environments • Previous experience working with Laserfiche Record Retention Software • Previous experience working for a municipality or county ESSENTIAL JOB FUNCTIONS: • Assist in the planning and implementation of additions, removals, and major modifications to the supporting infrastructure • Oversee and maintain computer equipment and software for the City's staff, meeting rooms, training programs, and vehicles • Interact with internal staff, both on premise and remotely, to help resolve IT -related issues and provide answers and solutions in a timely manner • Work with different departments to assess technology needs and opportunities, and help implement solutions seamlessly into the City's network environment • Work with other IT staff to ensure that City assets and records are maintained responsibly • Document important information such as diagrams, licenses, training material, ticket documentation, various Togs, and device inventory • Back-up to the IT Manager, as needed • Perform a wide range of tasks (within the ability and resources of the IT Support Technician) at the verbal or written direction of the IT Manager or their designee KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of personal computer hardware, software, mobile devices, printers, multi- function devices and networking best practices • Knowledge of viruses, malware, and preventative measures for both • Knowledge of HTML and web content management systems (CMS) • Considerable skill and superior understanding of Windows desktop environment and troubleshooting methods • Considerable skill and understanding of Windows Server environment and roles (AD, DNS, Exchange) • Ability to provide superior customer service to staff members • Ability to maintain an attitude of continuous learning, decisive problem -solving, and self -motivation • Ability to communicate clearly and effectively verbally, both in -person and over the phone, and with written communications/documentation • Ability to keep clear and concise records (tickets, updates, purchases, etc.) • Ability to organize and prioritize the needs of staff members • Ability to perform web or graphic design work or audio/visual editing • Ability to work independently an.d as a member of a team • Ability to work with a wide range or types of people