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Economic Development Manager Sullivan replied that would likely be a statement from <br />manufacturing businesses that do not rely on those types of customers. He noted that the comment <br />was reflective of less than 10 percent surveyed. He stated that people not supportive of apartments <br />are very vocal. <br />Member Heineman commended staff for the excellent job they did to assist businesses during the <br />challenges of COVID. <br />Member MacLennan referenced some of the weaknesses such as the desire for more retail and <br />restaurants and asked if there are specific types desired. <br />Economic Development Manager Sullivan replied that it would depend on the business but stated <br />that the theme would be more sit-down restaurants to take clients to or just a desire for more variety <br />to choose from. He stated that retailers find it helpful to have more retailers, even if they would <br />be competition, as that would bring in more potential customers. <br />Acting Chairperson Olson echoed the accolades of Member Heineman to staff for the great job. <br />He referenced the goal of 50 visits noting that 41 were completed. He noted the goal of 30 visits <br />and asked for details on the declining goal. <br />Economic Development Manager Sullivan replied that the typical goal has been 30 and <br />acknowledged that was ramped up during COVID. He stated that they tried extremely hard to hit <br />50 but could not get that number of visits setup with businesses. He noted that he will shoot for <br />more than 30 visits. <br />Acting Chairperson Olson asked if there is an anticipation of the mix between phone visits and in <br />person visits for the future. <br />Economic Development Manager Sullivan replied that the goal is to complete face to face visits, <br />but some businesses prefer to have a phone visit. He stated that 22 percent of the visits in 2021 <br />were done via phone and that will continue to be offered as valuable information is still gained <br />through those interactions. <br />Motion by Member Heineman, seconded by Member MacLennan, to accept the 2021 Business <br />Retention Report and adopt the plan for 2022 as outlined in the staff report. <br />A roll call vote was performed: <br />Member MacLennan aye <br />Acting Chairperson Olson aye <br />Member Steffen aye <br />Member Johnson aye <br />Member Heineman aye <br />Member Howell aye <br />Economic Development Authority/ January 13, 2022 <br />Page 4 of 6 <br />