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State CPM Performance Measurement Results <br />2018 <br />2019 <br />2020 <br />2021 <br />2022 Estimated <br />2023 Estimated <br />Insurance industry rating of fire services . <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />4/7 <br />Fire calls per 1,000 population <br />16.7. <br />15.3 <br />15.6 <br />14 ., <br />16 <br />17 <br />Average response times <br />8:16 <br />8:41 <br />6:19 <br />6:20 <br />6:15 <br />6:15 <br />EMS calls per 1,000 population <br />14.85 ___ <br />_ 20.8 <br />26.3 <br />33 <br />38 <br />40 <br />