Agenda - Council Work Session - 11/22/2022

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DARCY WALKER MANAGEMENT REPORT 06.16.2020 • Constantly evaluate the quality of work produced. Report on both your successes and failures with equal candor. • Solicit suggestions from your direct reports, manager and peers. • No matter how well things are going, realize that improvements are always possible. Invite your direct reports to challenge established boundaries. Help them identify "stretch" objectives to achieve organizational goals. • Follow issues to completion. Persisting at problem -solving sends a strong message that you want issues resolved as quickly as possible and that you are willing to do what is necessary to bring problems to closure. Challenging Activities • Determine if your organization uses an effective performance review process that links feedback and coaching to specific business goals. If not, create an active performance review process to reinforce high performance standards specific to your work unit. • Ask your direct reports to evaluate the standards of the team in these areas (1 = low; 5 = high): Clarity of purpose, communication, problem -solving, decision -making, change, customer focus, quality of work, conflict resolution, work processes, and feedback. For those ratings that are below 3, determine actions that will improve standards in those areas. ACHIEVING RESULTS THAT HAVE A POSITIVE IMPACT ON THE ORGANIZATION Skills, Behaviors, and Attitudes to Adapt and Practice • Concentrate your efforts toward achievements that contribute to the team goals and to the mission of the company. Don't get sidetracked with unimportant activities. Lead with a sense of purpose and make sure everyone is aware of the vision. • If you tend to push your decision -making responsibilities toward your manager, consider also offering recommendations and solutions in support of the decision to be made. • Ensure that everyone who is responsible for meeting the stated financial goals understands what these goals are and what they are expected to deliver. • Look for customer needs that you could be meeting but currently are not. Develop a plan for meeting these needs with additional or expanded products and services. • Accept that you may sometimes need to work across departments to achieve goals. Build positive relationships outside your department that will enhance cooperation. • Become more cost-conscious. Ask others to justify expenditures and look for ways to cut costs. • Develop a company -wide definition of quality and manage to that definition. Challenging Activities • Teach your direct reports how to effectively speak for and represent your work unit in company- wide meetings. Giving them the opportunity to talk about their work and to consider input from others outside the department is an excellent way for them to see how their work fits into the overall picture. • Review your own and your direct reports' individual development plans and performance appraisal criteria to ensure that they are consistent with the organization's top priorities. • Know the business of your organization by investigating the following. You will need internal resources to gain this information. o The history of your organization, its strengths and weaknesses o The organization's key success factors o The organization's vision and mission statements O The organization's annual report © by John Wiley & Sons, Inc. All rights reserved. Reproduction in any form, in whole or in part, is prohibited. 35