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AMERIDATA <br />SOFTWARE SUPPORT AGREEMENT <br /> <br /> PA~TIES: This SOFTWARE SUPPORT AGREEMENT is made <br />between , (Customer) and <br />AmeriData, 10200 51st Avenue North, Minneapolis, Minnesota 55442. <br />AmeriData agrees to perform services and Customer agrees to pay for <br />those services according to the provisions listed below. <br /> <br /> ACCEPTANCE: Prior to accepting this Agreement AmeriData <br /> reserves the right to require all software packages be brought to <br />· the current revision level and to insure that they are in accordance <br /> with manufacturers' specifications. Customer agrees to perform the <br /> following duties which are NOT Covered Support Services: A. <br /> Provide an environment consistent with the operating specifications <br /> of the manufacturer. B. Maintain all covered software at the <br /> current revision levels. C. Regularly perform data backup and <br /> recovery procedures. <br /> <br /> SUPPORT PERIOD & FEES: This agreement will be a calendar <br />quarterly agreement effective the first day of each quarter (i.e., <br />Jan 1, April !, July 1, October 1). Termination of this agreement <br />may be executed by either party with a fourteen (14) day written <br />notice. The fees for support services as specified in this <br />agreement are SEVENTY-FIVE DOLLARS ($75.00) per application per <br />quarter. <br /> <br /> TERMS A_ND BILLING: AmeriData will invoice Customer in advance <br />for the quarter the Support Agreement for Covered Services is in <br />effect. Payment is due in full upon receipt of invoice. This <br />Support Agreement must be in effect and payment received prior to <br />Customer receiving services. <br /> <br /> COVERED SUPPORT SERVICES: .~meriData agrees"to provide Covered <br />Support Services to Customer during the Support Period. Covered <br />Services include communication by Customer with AmeriData Support <br />Staff via telephone or data communications equipment regarding <br />procedures and procedural clarification type questions, on the <br />AmeriData software products purchased by Customer and 'also questions <br />relating to hardware used in conjunction with such software <br />products. These services are to be performed during AmeriData's <br />normal working.hours. Normal working hours are on all non-holiday <br />weekdays Monday through Friday between 8:00 a.m. and 5:00 p.m. CST. <br />Support Services will not be rendered if the software is not up to <br />the current revision. Covered Support Services does NOT include <br />program modifications (bug fixes), enhancements, (government <br />mandated changes) or data file maintenance. Training and consulting <br />services are available but are not covered under this agreement. <br /> <br /> DiSCLAiMER OF WARRANTY: AmeriData ~AKES NO WARRANTIES, EXPRESS <br />OR I~LIED, iNCLUDING, BUT NOT LIMITED TO, ANY WARP~ANTY OF <br />MERCHANTABILITY OR FITNESS FOR A P~RTICUL%~ PURPOSE WITH RESPECT TO <br />THE SUBJECT MATTER HEREOF. <br /> <br /> <br />