|
While representing the City,employees shall be courteous to all members of the public.
<br /> They shall be tactful in the performance of their duties,control their tempers and exercise
<br /> patience and professional judgment. They shall not engage in argumentative discussions or
<br /> behavior prohibited by this policy,even if provoked. They shall not use coarse,violent,
<br /> profane or disrespectful language or gestures,and shall not express any prejudice
<br /> concerning race,color,creed,religion,national origin,disability,sex,marital status,
<br /> familial status,age,sexual orientation,membership or activity in a local human rights
<br /> commission,status with regard to public assistance,other characteristic protected by State
<br /> or federal anti-discrimination law,lifestyle,or other personal characteristics. Employees
<br /> shall not engage in violent behavior,discriminatory behavior,or offensive behavior when
<br /> interacting with any member of the public.
<br /> In the event a member of the public becomes abusive,employees should refrain from
<br /> escalating the situation and if possible,employ tactics to defuse the situation. While each
<br /> employee is expected to use his or her best professional judgment to determine the most
<br /> appropriate and effective way to interact with members of the public,some potential tactics
<br /> include,lower the voice or ask the person to sit down. If the situation doesn't improve,the
<br /> employee can refer the person to a supervisor or request that a police officer be called to the
<br /> scene,if necessary. Employees are not required to continue conversations that include
<br /> profanity or threats. In those situations,the employee should refer the individual to a
<br /> supervisor or inform a caller,as courteously as possible,that the employee is hanging up
<br /> and will talk with the caller after the caller has calmed down.
<br /> 3) Conduct between Employees
<br /> Employees shall cooperate with and be courteous to co-workers at all levels. Employees
<br /> shall control their tempers and refrain from engaging in violent behavior,discriminatory
<br /> behavior,or offensive behaviors. Employees shall act professionally and courteously when
<br /> interacting with their coworkers. Inappropriate behavior prohibited by this policy
<br /> includes,but is not limited to:slamming doors,pounding tables,kicking furniture,
<br /> unwanted and/or unwarranted physical contact of any nature,including"roughhousing"
<br /> such as punching in the arm,pinching,arm twisting,etc.,and other,similar unwanted
<br /> conduct,making threats,berating or belittling others,speaking in raised voices,using
<br /> coarse,violent or profane language or gestures,refusing to speak or respond when spoken
<br /> to,and refusing to provide assistance when requested.
<br /> Employees shall treat each other with respect. They shall refrain from making remarks
<br /> about or using nicknames for other employees that are disparaging or based on a personal
<br /> characteristic;producing cartoons or other graphics displaying other employees in an
<br /> unfavorable light;communicating threatening or disparaging remarks via any medium
<br /> (voice,e-mail,notes,etc.);engaging in unwanted horseplay or practical jokes;failing to
<br /> relay written,verbal or telephone messages.
<br /> 4)Reporting Inappropriate Workplace Behaviors
<br /> Any employee who believes that another City employee or elected official has engaged in
<br /> behavior prohibited by this policy is encouraged to address the situation as described in
<br /> paragraphs(a),(b),and(c)below. However,if the alleged conduct involves violent
<br /> behavior,discriminatory behavior,or harassment prohibited by City policy,the employee is
<br /> 52 a g e
<br />
|