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CC Work Session <br />Meeting Date: 05/28/2024 <br />Primary Strategic Plan Initiative: Not Applicable <br />Title: <br />2024 Community Survey Direction <br />2. 3. <br />Information <br />Purpose/Background: <br />With the assistance of Polco, the Ramsey Community Survey has been live since April 12th. The survey consists <br />of mailing 3,000 random properties postcards with a unique online survey code and then following up with a <br />paper version of the survey. On April20th (Saturday) we were informed of incorrect rating headings for question <br />13 by one of these random properties. Question 13 is one of our custom questions related to rating new amenities <br />in the community (parks, trails, community center, splash pad, etc). The ratings were corrected on April22nd <br />(Monday). This was corrected quite quickly by Polco once being informed of the error. This made staff question <br />whether Ramsey staff's review of the first final survey instrument was approved with the error. It was not, <br />indicating that a typo occurred by Polco when preparing the online version of the survey. This ultimately resulted <br />in 81 submitted surveys left in question on how we want to use the data specific to question 13. <br />The open survey went live May 3rd. The open survey is meant to be completed by property owners who did not <br />receive a unique mailing to their property. Staff has conducted an advertisement campaign encouraging <br />participation through social media, city events and the Ramsey Resident. Ramsey staff sent an email on May 14th <br />to our City Council along with our advisory boards soliciting them to partake in the survey and to share it with <br />their friends and neighbors. On Saturday, May 18th, staff received feedback that the same error as discussed in <br />point 1 above was present in the Open Survey. This issue was corrected by Polco again on May 21st shortly after <br />staff pointed it out to him. I do not know how many open surveys were submitted with that error, but as of <br />Saturday, May 18th, 27 responses were received for the open survey. <br />As of Saturday, May 18th, a total of 321 random sample surveys and 27 open survey responses had been <br />collected for a total of 428 total responses. With the error that occurred, at least 108 responses or just over 25% <br />individuals submitted their survey with the incorrect rating headline to question 13. Following the first recognized <br />error in April, Polco staff shared the following options on how to handle the data. In April, there were a different <br />number of responses to each line item within the grid of question 13, but it ranged from one to four responses for <br />the incorrect option. Staff has requested further discussion on the errors that have occurred with Polco to <br />determine their recommendation. At the time of packet preparation, that conversations had not occurred and staff <br />will address the discussion at the work session. <br />1. Scrub all responses to that particular question prior to the fix such that there are no responses to that question <br />from someone who saw the incorrect column headers. <br />2. Scrub only those who chose the final option, which was supposed to be "Strongly oppose" but was instead <br />"Strongly support" a second time. <br />3. Delete the question altogether. <br />4. Leave it as -is <br />Depending on the direction provided on how to utilize this data, a footnote to the report will include an <br />explanation of what happened. <br />Timeframe: <br />15 minutes <br />