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Councilmember Musgrove stated she is in favor of scrapping all parts of the survey where the error <br />occurred and just focusing on the questions that they can get accurate feedback on. <br /> <br />Councilmember Woestehoff asked if they can ask Polco for a refund or free survey in the future <br />because of this error. <br /> <br />City Administrator Hagen noted that he had also thought about asking for a full refund. He stated <br />he will have to look into the contract to see if this could be a possibility. <br /> <br />Mayor Kuzma agreed that they should try to get their money back. <br /> <br />Councilmember Howell stated that she took the survey online and in order to do so, she had to set <br />up a Polco account in order to even take the survey. She added that she was not impressed with <br />this and believes they likely lost a lot of people who did not want to take the survey because they <br />had to create an account. <br /> <br />City Administrator Hagen shared that he also heard comments from two residents about the <br />annoyance of having to create an account to take the survey. <br /> <br />Councilmember Woestehoff asked if Polco had drop off rates that they could share to see how <br />many people started the survey and did not finish it. <br /> <br />Councilmember Musgrove agreed that it would be helpful information to have. <br /> <br />City Administrator Hagen asked if Polco is not willing to give a refund for this year’s survey if the <br />Council would be comfortable with scrapping all responses that have the incorrect rating. <br /> <br />Councilmember Specht asked if they should use a different survey company in the future. <br /> <br />City Administrator Hagen said yes. <br /> <br />Councilmember Howell stated if Polco is not willing to issue a refund for their error she would at <br />least like them to send out the corrected question to all who took the survey so that they can gather <br />some data on this question. <br /> <br />The consensus of the Council was to direct Staff to request a refund from Polco for their errors to <br />the Community Survey. <br /> <br />3. TOPICS FOR FUTURE DISCUSSION <br /> <br />3.01: Review Future Topics/ Calendar <br /> <br />Noted. <br /> <br />4. MAYOR / COUNCIL / STAFF INPUT <br /> <br />City Council Work Session / May 28, 2024 <br />Page 3 of 4 <br /> <br />