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Executive Team <br />Meeting Notes <br />January 11, 2006 <br />How do you define Quality? <br />■ Expectations from our Citizens <br />■ Being Proactive vs. Reactive <br />■ Responsiveness <br />o Our Citizens — both create them /have them <br />o City — Can Set (Police) <br />— Can Set Reasonableness <br />— Each Department Uses Approach Based Upon Service <br />o Timeliness — Depends Upon Conditions or Circumstances or Discipline <br />o Thoroughness <br />— Attention to Detail <br />d Foresight <br />— Citizens Expect City to be Planning Ahead — Not Caught Off Guard <br />o Lack of Complaints <br />When you think of a high quality community, what do you think about? <br />o External Communications <br />o Physical Facilities <br />— Type and Quality <br />o Full-service City <br />o Level of Professionalism <br />— Quality and Demonstrated Competence <br />— Citizens Needs Are Met and Met Well <br />— "Look and Act Sharp" <br />— Level of Specialization <br />o Ownership/buy-in in the Community <br />o Having an Identity <br />— Commercial Core <br />— Downtown <br />o Lifestyle Quality Elements <br />— Many Things <br />What ai-e the common themes for a quality community? <br />o Physical Facilities <br />o Access to Choices <br />o Availability of Services <br />o Clean, Maintained <br />o Connectedness <br />o Life Cycle Housing <br />