Agenda - Council Work Session - 04/22/2025

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Profiles CheckPoint 360° Competency Feedback SystemTM Individual Development Guide for Sally Sample Area of Focus: Facilitating Team Success Resolving Conflict Fairly Skills, Behaviors and Attitudes to Adapt and Practice Conflict situations should be approached as opportunities to strengthen interpersonal relationships. Listen carefully to all viewpoints in a disagreement. Define the problem. Restate positions held by those on both sides of a conflict to ensure that the conflict is not just a misunderstanding and to show that you understand the others' perspective. Then, begin the resolution process. If a conflict escalates, call for a time out. Reconvene when both parties have calmed to a productive level and have regained their perspective. Challenging Activities When a conflict requires your intervention: 1) Help define the problem in specific, observable terms. 2) Ensure that each person listens to the other. 3) Help them identify areas of agreement. 4) Have them brainstorm alternative approaches and possible solutions. 5) Create a problem - resolution plan. 6) Arrange for progress meetings. Creating an Atmosphere of Team Cooperation over Competition Skills, Behaviors and Attitudes to Adapt and Practice When recognizing outstanding performance, go beyond the acknowledgment of individual success. Give equal emphasis to team achievements and effective cooperation among teams. Validate the importance of every team member's contribution. Encourage cooperation, rather than competition. Make sure direct reports set their goals in harmony with one another and that the goals are mutually supportive. Help team members understand one another better by sharing information on the work they are doing. Discuss work histories, specific skills, successes, and talents. Help team members understand, appreciate, and use differences among themselves to perform better work. Give feedback to those direct reports that you see devaluing other members of the team. Building Consensus on Decisions Skills, Behaviors and Attitudes to Adapt and Practice Strive for consensus in order to increase commitment to the final decision. Gain support for decisions by involving the team in considering alternate approaches. When selecting people to attend decision -making meetings, make sure all pertinent groups are represented - ask, "Do we need anyone else in this meeting before we proceed?" Everyone in the group who is helping to come to a consensus on a decision should have the same level of information and should put all assumptions on the table. Practice the art of compromise when making decisions, creating win/win situations.