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Receptionist role, except for someone being physically present when residents walk into City Hall. <br />He added that if they remove this Receptionist role, then it would also eliminate the need for the <br />part-time Receptionist. He said if the Council is supportive of not replacing these positions, then <br />they would implement it on a trial basis. <br /> <br />Mayor Heineman asked how this could affect the residents’ perception when there is no one at the <br />front desk to help them. <br /> <br />Administrative Services Director Lasher noted that a lot of residents who come to the front desk <br />to ask questions are asking questions related to the DMV that Staff cannot answer anyway, so these <br />residents leave frustrated since they were not able to get their questions answered. <br /> <br />Mayor Heineman stated this shift could be better for their image, as if someone was not at the front <br />desk to be asked questions, the residents would not get frustrated with Staff for not being able to <br />answer their DMV-related questions. <br /> <br />Councilmember Specht suggested they offer the front desk to the County for someone to sit there <br />and answer DMV-related questions. <br /> <br />City Administrator Hagen said they could explore this. <br /> <br />Mayor Heineman noted that this workspace would also be able to be utilized as an additional <br />workspace since it can be closed off. <br /> <br />Administrative Services Director Lasher said they would like to invest in some additional signage <br />that would assist residents who are entering City Hall in knowing where they need to go. <br /> <br />City Administrator Hagen shared that the cheaper building permit software that they have <br />implemented has not been up to the quality that they had expected, and they would like to add a <br />plan markup tool, which would cost $85,000 for the first year. He added that this additional cost <br />has not been added to the preliminary budget, as they just received this feedback this week. He <br />noted that when they come forward with changes to the fee schedule, they plan to increase permit <br />fees to help offset this increase. <br /> <br />Mayor Heineman shared that he feels the 7.5% increase is reasonable given the capital and <br />personnel expenses. <br /> <br />Councilmember Riley asked how they are getting down to the 7.5% increase. <br /> <br />Mayor Heineman said they are able to reduce this by interfund transfers through TIF and HRA <br />funds. <br /> <br />Councilmember Riley asked if they are still proposing to add new Staff positions. <br /> <br />City Administrator Hagen said yes and noted they are still requesting to add five new full-time <br />positions, two part-time positions, and one reclassification for an increase in hours. <br />City Council Work Session / August 12, 2025 <br />Page 3 of 7 <br /> <br />