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<br />CASE # I <br /> <br />REVIEW ANNUAL WATER SYSTEM COMPLAINTS <br />By: John Nelson, IItility Supervisor <br /> <br />Background: <br /> <br />The water utility tracks customer complaints regarding water quality. Attached to this <br />case is a summary of the number and types of complaints that have been received over <br />the past five years. The most nllmerous type of complaint continues to be relative to high <br />iron concentrations in the water. Noticeably reduced is the number of low pressure <br />complaints from earlier years. None have been received in 2006. This is largely <br />attributable to are increased water supply and the expansion and looping of the <br />distribution pipes within the system. The other complaints received include odor, <br />hardness, and sand in the water. I will be present at the meeting to provide additional <br />details and answer questions. <br /> <br />Action: <br /> <br />None required <br /> <br />Reviewed by: <br />Director of Public Works/Principal Engineer <br /> <br />PW: 01/16/07 <br /> <br />1 <br />