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being done, but they do need to be home to allow CenterPoint Energy to relight appliances after the <br />work is completed. They will leave behind information on how to contact them to get customers' service <br />restored and pilot lights in appliances re -lit. <br />How long will service be disrupted? CenterPoint Energy will restore service shortly after <br />customers call them back and re -light pilot lights in their appliances. <br />What is involved in replacing a service line? Are they going to dig up yards and landscaping? <br />Service lines will be replaced from the meter to the street. CenterPoint Energy will need to dig a hole at <br />the meter and in or near the street where the main line is located. They will then disconnect the old <br />service line and abandon it (they will not remove the old line, which is standard and safe practice). The <br />new service line will be installed in a manner that is minimally intrusive. They will use the least <br />disruptive process when possible to replace a service line. When complete, a restoration crew will <br />return in a few weeks to restore the property. <br />Are ratepayers going to end up paying higher rates as a result of the replacement project? <br />CenterPoint Energy is focused on getting this project done before year -end. They will consider <br />recovering these costs from customers in the future. The costs are being incurred to ensure the safety and <br />reliability of their system, and it is standard practice to recover them through utility rates. <br />Is there anything customers and the public should be doing to make sure they are safe? <br />There are two important ways customers can help maintain the safety and integrity of the natural gas <br />distribution system: <br />If you smell gas: <br />Leave immediately. Do not use electrical switches, your phone, or anything that could cause a spark. <br />Go immediately to a safe location and call 911. CenterPoint Energy may also be called at 612 -372- <br />5050 or 1- 800 - 722 -9326 after you call 911. <br />Do not return until given permission by the utility or public safety officials. <br />Alert your neighbors. Do not assume anyone else has reported the leak. <br />Leave all repairs to trained utility technicians. Never try to repair a leak yourself. <br />If you plan to dig or excavate: <br />Call Gopher State One Call 651- 454 -0002 (metro area) at least two business days in advance of work to <br />have the location of underground utilities marked. <br />How can I contact CenterPoint Energy about concerns or comments regarding this project? <br />Residents can contact CenterPoint with the following phone numbers: <br />612 - 372 -4727 <br />612 - 321 -5042 <br />General project questions and concerns <br />Restoration questions and concerns <br />The City of Ramsey website (www.ci.ramsey.mn.us) will also be updated frequently with <br />information that may be helpful during this project. The City of Ramsey has also set up a hotline 763- <br />433 -9852 for you to call to report any non - emergency concerns regarding this project. This number will <br />allow you to leave a message with the City of Ramsey and should be used only after first attempting to <br />contact CenterPoint Energy at the above numbers. The representative from the City of Ramsey will then <br />contact you to meet with you at your residence and forward your concerns to CenterPoint Energy. <br />Thank you in advance for your patience. This project, as with any construction project, will <br />create dust, noise, disruption of service, construction traffic and general inconvenience. CenterPoint <br />Energy and the City of Ramsey are working collaboratively to ensure that the Service Line Replacement <br />Project is a successful project by minimizing that inconvenience. <br />