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GENERAL OPERATIONS <br />Ramsey has a long history of fiscal conservatism when it comes to the general operations of the City. <br />Using the 2000 census of 18,511 residents and 5,700 households, the City levied $157.09 per capita and <br />$509.99 per household in taxes for 2000 (this amount is net of HACA). The City's staffing level is <br />similarly conservative at 3.28 full -time equivalent positions per thousand residents. All three of these <br />measures are below the average in the Metropolitan Area and below all but a few similar communities. <br />One way the City maintains a low staff -to- citizen ratio is to use temporary part-time employees, <br />volunteers and contract services. In order to attract and maintain qualified employees, the City has <br />adopted a compensation policy with the goal of paying salaries at the median of market rates. City <br />employees are represented by two labor unions and benefit packages are negotiated through them. <br />The City is committed to continuous improvement of customer service. Investments in technology make <br />it easier and faster to retrieve information and respond to citizen requests. That investment is reinforced <br />by employee training. A recent review revealed that 85% of the City's regular employees received some <br />type of training during 2000. About 1.6% of the City's 2000 operating budget was earmarked for <br />training. <br />Emphasis over the past four years has been placed on ensuring that this community is on firm financial <br />footing. This goal has been addressed by diversification of its tax base evidenced by the growth of the <br />commercial and industrial sectors of the City. The Council has also worked hard to ensure stability in <br />the Public Improvement Revolving, Public Facilities Construction, and Park Improvement Revolving <br />Funds. Fully capitalizing these funds ensures that programs such as park construction, equipment <br />replacement, and street maintenance do not require tax dollars to support City efforts. In all three cases, <br />City expenditures are supported from interest earnings from these funds within which the principal <br />balances are secure. <br />Emphasis has also been placed on ensuring that, where possible, those parties receiving a unique benefit <br />from City services, cover the cost of that benefit. As a result, all staff time spent on development <br />activities is billed to the development rather than being supported by the taxpayers. Also, as a result, the <br />City began direct billing for recycling services in 1995, so that those not receiving the service (the <br />business community) are not put in a position of providing funding for a service not available to them. <br />Likewise, the Council put in place, during 1995, a street light program that resulted in placement of <br />priority intersection lighting in 1995 and 1996. In 2000, a storm water utility program was enacted to <br />correct drainage problems throughout the City. Benefitted properties are billed directly, which reduces <br />costs to persons who would otherwise have to pay for the service if the expense was covered by tax <br />dollars. <br />The City, in an effort to take advantage of existing systems and services provided by local companies, <br />has entered into an agreement for use of its utility billing system with a local company (Connexus <br />Energy). Their existing billing application allows them to bill for City utilities. This program allows the <br />City the opportunity to not invest in additional equipment and personnel that would duplicate a service <br />that is currently being provided in the private sector. Connexus Energy sees benefit by a fuller utilization <br />of their in -house billing system. The City continues to look for ways such as this to operate in a more <br />efficient manner. <br />vi <br />