Laserfiche WebLink
<br />Thursday, June 18 <br />7 to 8:15 a.m. Breakfast Buffet <br /> <br />8:30 to 10 a.m. <br /> <br />Customer Loyalty, Part I <br /> <br />Keynote Spe'aker, Kevin Stirtz, The Amazing Service Guy <br />Customer loyalty has become a powerful force in the corporations across America. .owners, executives <br />and managers realize how important customer loyalty is to the groWth and profitability of their companies. <br />And it's true. . Increasing customer loyalty can lead to more revenue, less expenses, higher profits and a <br />stronger, well-performing organization. <br /> <br />But customer loyalty is not just for the business world! <br /> <br />Customer loyalty can benefit cities too. A loyal member of your community is a happy member. They will <br />spread positive word of mouth, they will continue to do business locally and they'll work with you to help <br />make your community better. They are engaged and positive promoters of your community. . <br /> <br />In this active, hands-on session, customer loyalty expert, Kevin Stirtz will discuss how both companies <br />and communities can take steps to increase customer loyalty in a sustainable way. Stirtz will share with <br />you a proven loyalty model that can be effective in any organization or community. <br /> <br />Plus this session will include "roll up your sleeves" time and activities so you'll be able to begin developing <br />your own strategies and action steps you can use in your city or organization. <br /> <br />10 to 10:15 a.m. Refreshment Break <br /> <br />10:15 a.m. to Noon Customer Loyalty, Part II <br /> <br />Keynote Speaker, Kevin Stirtz, The Amazing Service Guy <br /> <br />Noon to 1 p.m. <br /> <br />Buffet Lunch <br /> <br />1:30 to 3:30 p.m. <br /> <br />How the Federal Economic Stimulus Package will Affect Minnesota <br /> <br />Andy Amoroso, Small Business Administration <br />Amorosowill break-down how much publicized and debated Federal Economic Stimulus package will <br />impact Minnesota and its economy. <br /> <br />1 :30 to 6:30 p.m. <br /> <br />Optional Networking Events (Fishing Tournament, Golf Tournament, Pontoon Boat Ride) <br /> <br />6:30 to 8:00 p.m. <br /> <br />Lakeside Ribs and Chicken Buffet Dinner <br /> <br />8:00 to 11 :30 p.m. <br /> <br />DJ and Karaoke Entertainment at Zig's <br /> <br />