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-28- <br /> <br />Mr. Johnson replied that he had talked to a couple different cities and they seemed comfortable <br />with the level of service.provided. <br /> <br />City Administrator Norman noted that Logis is government entity not a private sector. <br /> <br />Councilmember Hendriksen stated that some of the questions that need to be answered are what <br />are the costs associated with Logis, is there a contract that needs to be signed. He had previously <br />heard good things about Netmark and he personally interviewed with them. To him it seems as <br />if once there was a staff change everyone became unhappy with Netmark. He felt that it was a <br />personnel issue more than anything. Think what they need to do is to find someone who can <br />perform well for the City. If the personnel issue cannot be resolved by Netmark they should be <br />looking at another vendor rather.than looking solely at Logis. <br /> <br />Mr. Johnson replied thatNetmark has been informed many times about the problems and has not <br />corrected the issue. '~ other re'fin Logis was recommended was that the City already uses <br />Logis for some serviCes: and the overall cost should be lower. <br /> <br />Councilmember Hendriksen stated-~at if thTat statement was true then he might agree, but his <br />impression is that Logis will bemore eXpensi~: and less responsive. <br /> <br />Mr. Johnson replied that in the case of Logis at the end of the day if they have a higher cost it is <br />because they have a higher cost mo~ei, but thegi;'~h~id be able to offer the service at a market <br /> <br />Councilmember Hendriksen stated that they :h~bd to, :: :~at " the costs in order to make those <br />comparisons. He inquired if those costs were ~vailabI'e~:~ .;~; <br /> <br />Mr. Johnson replied no, explaining that the costs would de~nd on the: services they provide. He <br />recommended that the City submit a list of services that they would::l;ike Logis to provide for a <br />price quote. <br /> <br />City Administrator Norman stated that he would get a quote"~om Logis. <br /> <br />Councilmember Hendriksen stated that it was his perception that very few cities use the services <br />of Logis. <br /> <br />Mr. Johnson replied that he had thought that four or five cities used Log'is for desktop support. <br /> <br />Councilmember Hendriksen inquired as to what cities those were. <br /> <br />City Administrator Norman replied that he will get the names of those cities and report back to <br />the Council. <br /> <br />City Council/January 15, 2002 <br /> Page 6 of 8 <br /> <br /> <br />