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16137 Dysprosium St. NW (763) ~-33-0870 <br />Ramsey, MN 55303 <br /> <br />Objective <br /> <br />Experience <br /> <br />Kathy Rosenow <br /> <br />To provide business management, training and documentation consultation to <br />organizations and individuals in the Greater Twin Cities metropolitan area. <br /> <br />1994-1999 Convergys Corporation Itasca, IL <br />Director---Partnership Business Management <br />Responsible for profit and loss of multi-million dollar business unit of leading <br />telecommunications billing and customer care company. <br />Directed staff of 40-100 computer programmers, testers, customer service <br />representatives, and information systems managers in service to major wireless <br />communications companies. <br />Managed customer relationships, budgeting activities, business unit planning, <br />staffing and support activities to grow and sustain business unit. <br />Facilitated and co-developed corporate management and leadership seminars; <br />topics included business ethics, communications, building trust, team-building, <br />collaboration, conflict management, and systems thinking. Original member of <br />corporate diversity council. <br /> <br />1987-1994 Convergys Corporation Cincinnati, OH <br />Manager/Director-Quality and Process Improvements <br />Developed user requirements, documentation, and training for sophisticated <br />quality management system. <br />Established corporate strategy for quality management efforts. <br />Information Systems Manager <br />Managed 15-20 systems developers and/or technical writers in the development <br />and documentation of complex mainframe systems. <br />Technical Writer . <br />Member of information systems planning consultation team on assignment in <br />Japan, supporting initial privatization efforts of Japanese national telephone <br />company (NTT). <br />Documented complex mainframe computer systems. <br />Developed technical communications standards and procedures for <br />company-wide use. <br /> <br />-209- <br /> <br /> <br />